Privacy Policy
The Neuro Nutritionist customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
· How to complain
Contact details
Tel: 07704971845
Email: admin@theneuronutritionist.co.uk
What information we collect, use and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
· Name, address and contact details
· Gender
· Pronoun preferences
· Date of birth
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
· Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
· Payment details (including card or bank information for transfers and direct debits)
· Records of meetings and decisions
We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:
· Racial or ethnic origin
· Health information
We collect or use the following information for safeguarding or public protection reasons:
· Name, address and contact details
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
· Relevant information from previous investigations
· Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
· Records of meetings and decisions
We also collect the following special category information for safeguarding or public protection reasons. This information is subject to additional protection due to its sensitive nature:
· Racial or ethnic origin
· Health information
We collect or use the following personal information to comply with legal requirements:
· Name
· Contact information
· Health and safety information
· Any other personal information required to comply with legal obligations
· Safeguarding information
We also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
· Racial or ethnic origin
· Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Personal information used for medical investigations
· Records of consent, where appropriate
We also collect the following special category information for information updates, marketing or market research purposes. This information is subject to additional protection due to its sensitive nature:
· Racial or ethnic origin
· Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Addresses
· Payment details
· Account information
· Purchase or service history
· Witness statements and contact details
· Relevant information from previous investigations
· Customer or client accounts and records
· Financial transaction information
· Information relating to health and safety (including incident investigation details and reports and accident book records)
· Correspondence
We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
· Racial or ethnic origin
· Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o As a registered and insured nutrition professional operating under The Neuro Nutritionist, I collect and process personal information to deliver personalised nutritional care to individuals and families, particularly those with neurodivergent children who experience sensory or selective eating challenges. The processing of this information is necessary and proportionate to: Provide tailored advice based on an adult\'s or child’s sensory preferences, safe foods, medical history, and family environment. Ensure the safety and appropriateness of all recommendations by understanding any allergies, intolerances, or underlying health concerns. Support families and individuals with realistic, sustainable strategies that are relevant to their unique situation and challenges. Track progress over time and adapt plans where necessary to meet evolving needs. This information is vital to offering a high standard of individualised care. Generic advice could be inappropriate, ineffective, or even harmful for adults or children with specific sensory profiles or medical needs. By understanding the individual\'s or family\'s circumstances, I can provide meaningful support that promotes wellbeing, reduces stress, and improves mealtime outcomes. All personal data is: Collected and stored securely using Zoho a GDPR-compliant platform for health professionals; Google Workspace and Microsoft 365 Outlook. Never shared with third parties unless required by law or with explicit consent. Used solely to support client care, communication, and service delivery. Payment information is processed securely through Stripe, a trusted third-party payment provider that is also GDPR-compliant. In line with UK GDPR, I ensure that the interests and rights of individuals and families are always prioritised, collecting only what is necessary, storing it securely, and being fully transparent about its use. The benefits of this processing — namely, safe, personalised, and effective care — clearly outweigh any minimal risks, and I take steps to minimise any potential impact.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for safeguarding or public protection reasonsare:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
As a registered and insured nutrition professional operating under The Neuro Nutritionist, I collect and process personal information to deliver personalised nutritional care to individuals and families, particularly those with neurodivergent children who experience sensory or selective eating challenges. The processing of this information is necessary and proportionate to: Provide tailored advice based on an adult\'s or child’s sensory preferences, safe foods, medical history, and family environment. Ensure the safety and appropriateness of all recommendations by understanding any allergies, intolerances, or underlying health concerns. Support families and individuals with realistic, sustainable strategies that are relevant to their unique situation and challenges. Track progress over time and adapt plans where necessary to meet evolving needs. This information is vital to offering a high standard of individualised care. Generic advice could be inappropriate, ineffective, or even harmful for adults or children with specific sensory profiles or medical needs. By understanding the individual\'s or family\'s circumstances, I can provide meaningful support that promotes wellbeing, reduces stress, and improves mealtime outcomes. All personal data is: Collected and stored securely using Zoho, a GDPR-compliant platform for health professionals; Google Workspace and Microsoft 365 Outlook. Never shared with third parties unless required by law or with explicit consent. Used solely to support client care, communication, and service delivery. Payment information is processed securely through Stripe, a trusted third-party payment provider that is also GDPR-compliant. In line with UK GDPR, I ensure that the interests and rights of individuals and families are always prioritised, collecting only what is necessary, storing it securely, and being fully transparent about its use. The benefits of this processing — namely, safe, personalised, and effective care — clearly outweigh any minimal risks, and I take steps to minimise any potential impact.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirementsare:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
As a registered and insured nutrition professional operating under The Neuro Nutritionist, I collect and process personal information to deliver personalised nutritional care to individuals and families, particularly those with neurodivergent children who experience sensory or selective eating challenges. The processing of this information is necessary and proportionate to: Provide tailored advice based on an adult\'s or child’s sensory preferences, safe foods, medical history, and family environment. Ensure the safety and appropriateness of all recommendations by understanding any allergies, intolerances, or underlying health concerns. Support families and individuals with realistic, sustainable strategies that are relevant to their unique situation and challenges. Track progress over time and adapt plans where necessary to meet evolving needs. This information is vital to offering a high standard of individualised care. Generic advice could be inappropriate, ineffective, or even harmful for adults or children with specific sensory profiles or medical needs. By understanding the individual\'s or family\'s circumstances, I can provide meaningful support that promotes wellbeing, reduces stress, and improves mealtime outcomes. All personal data is: Collected and stored securely using Zoho, a GDPR-compliant platform for health professionals; Google Workspace and Microsoft 365 Outlook. Never shared with third parties unless required by law or with explicit consent. Used solely to support client care, communication, and service delivery. Payment information is processed securely through Stripe, a trusted third-party payment provider that is also GDPR-compliant. In line with UK GDPR, I ensure that the interests and rights of individuals and families are always prioritised, collecting only what is necessary, storing it securely, and being fully transparent about its use. The benefits of this processing — namely, safe, personalised, and effective care — clearly outweigh any minimal risks, and I take steps to minimise any potential impact.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
As a registered and insured nutrition professional operating under The Neuro Nutritionist, I collect and process personal information to deliver personalised nutritional care to individuals and families, particularly those with neurodivergent children who experience sensory or selective eating challenges. The processing of this information is necessary and proportionate to: Provide tailored advice based on an adult\'s or child’s sensory preferences, safe foods, medical history, and family environment. Ensure the safety and appropriateness of all recommendations by understanding any allergies, intolerances, or underlying health concerns. Support families and individuals with realistic, sustainable strategies that are relevant to their unique situation and challenges. Track progress over time and adapt plans where necessary to meet evolving needs. This information is vital to offering a high standard of individualised care. Generic advice could be inappropriate, ineffective, or even harmful for adults or children with specific sensory profiles or medical needs. By understanding the individual\'s or family\'s circumstances, I can provide meaningful support that promotes wellbeing, reduces stress, and improves mealtime outcomes. All personal data is: Collected and stored securely using Zoho, a GDPR-compliant platform for health professionals; Google Workspace and Microsoft 365 Outlook. Never shared with third parties unless required by law or with explicit consent. Used solely to support client care, communication, and service delivery. Payment information is processed securely through Stripe, a trusted third-party payment provider that is also GDPR-compliant. In line with UK GDPR, I ensure that the interests and rights of individuals and families are always prioritised, collecting only what is necessary, storing it securely, and being fully transparent about its use. The benefits of this processing — namely, safe, personalised, and effective care — clearly outweigh any minimal risks, and I take steps to minimise any potential impact.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claimsare:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
As a registered and insured nutrition professional operating under The Neuro Nutritionist, I collect and process personal information to deliver personalised nutritional care to individuals and families, particularly those with neurodivergent children who experience sensory or selective eating challenges. The processing of this information is necessary and proportionate to: Provide tailored advice based on an adult\'s or child’s sensory preferences, safe foods, medical history, and family environment. Ensure the safety and appropriateness of all recommendations by understanding any allergies, intolerances, or underlying health concerns. Support families and individuals with realistic, sustainable strategies that are relevant to their unique situation and challenges. Track progress over time and adapt plans where necessary to meet evolving needs. This information is vital to offering a high standard of individualised care. Generic advice could be inappropriate, ineffective, or even harmful for adults or children with specific sensory profiles or medical needs. By understanding the individual\'s or family\'s circumstances, I can provide meaningful support that promotes wellbeing, reduces stress, and improves mealtime outcomes. All personal data is: Collected and stored securely using Zoho, a GDPR-compliant platform for health professionals; Google Workspace and Microsoft 365 Outlook. Never shared with third parties unless required by law or with explicit consent. Used solely to support client care, communication, and service delivery. Payment information is processed securely through Stripe, a trusted third-party payment provider that is also GDPR-compliant. In line with UK GDPR, I ensure that the interests and rights of individuals and families are always prioritised, collecting only what is necessary, storing it securely, and being fully transparent about its use. The benefits of this processing — namely, safe, personalised, and effective care — clearly outweigh any minimal risks, and I take steps to minimise any potential impact.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from:
· Directly from you
· Regulatory authorities
· Family members or carers
· Other health and care providers
· Social services
· Charities or voluntary sector organisations
· Schools, colleges, universities or other education organisations
· Councils and other public sector organisations
· Relevant regulatory authorities
· Dietitians GP\'s Speech and Language Therapists Occupational Therapists Mental Health Services Paediatricians
How long we keep information
For information on how long we keep personal information, see our retention schedule at https://workdrive.zohopublic.eu/file/ks3e468017d1342994d68a08c3e9cbf91fa99
Who we share information with and others we share personal information with:
· Other health providers (eg GPs and consultants)
· Care providers
· Organisations we need to share information with for safeguarding reasons
· Emergency services
· Professional advisors
· Local authorities or councils
· External auditors or inspectors
· Organisations we’re legally obliged to share personal information with
Duty of confidentiality:
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
· you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
· we have a legal requirement (including court orders) to collect, share or use the data;
· on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
· If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
· If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
Sharing information outside the UK:
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Zoho
Category of recipient: Data Storage Provider
Information can be found at: GDPR | Zoho
Organisation name: Google Workspace
Category of recipient: Data Storage Provider
Information can be found at: GDPR and Google Cloud | Google Cloud
Organisation name: Microsoft 365
Category of recipient: Data Storage Provider
Information can be found at: Office 365 Data Subject Requests Under the GDPR and CCPA - Microsoft GDPR | Microsoft Learn
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Stripe
Category of recipient: Payment Gateway
Country the personal information is sent to: United States of America
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Copyright © 2025 The Neuro Nutritionist - All Rights Reserved.
Disclaimer: The Neuro Nutritionist does not diagnose medical conditions. Where needed, clients will be signposted to appropriate healthcare professionals such as GPs or registered dietitians.